Shipping policy

Last updated: August 15, 2026

Order processing

Orders are processed within 1–3 business days (Monday through Friday, excluding public holidays). You'll receive a confirmation email with tracking details as soon as your order ships. Orders placed over a weekend or holiday are processed on the next business day.

Where we ship and what it costs

  • United States — Free standard shipping on every order. Estimated delivery 7–14 business days.
  • Kenya — Standard shipping. Estimated delivery 3–7 business days.
  • International — Flat-rate shipping. Estimated delivery 10–20 business days. We currently ship to Australia, Austria, Belgium, Canada, Czechia, Denmark, Finland, France, Germany, Hong Kong SAR, Ireland, Israel, Italy, Japan, Malaysia, Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, the United Arab Emirates, and the United Kingdom.

Exact shipping charges are calculated and shown at checkout before you pay.

Tracking

A tracking number is emailed to you when your order leaves our fulfillment partner. It can take 2–5 days for the first scan to appear, so please don't worry if the link shows no movement at first.

Customs, duties, and import taxes

Orders shipped across a border may be subject to customs duties, import taxes, or handling fees charged by the destination country. Unless stated otherwise at checkout, these charges are not included in the price you pay us and are the responsibility of the customer. We have no control over these charges and cannot predict their amount.

Delays

Delivery estimates are estimates, not guarantees. Customs inspections, carrier backlogs, weather, and public holidays can all add time. If your order is significantly overdue, email us and we'll follow up with the carrier.

Incorrect addresses

Please double-check your shipping address at checkout. If you spot a mistake, email us within 12 hours of ordering and we'll correct it if the order hasn't shipped. We can't be held responsible for packages delivered to an address that was entered incorrectly.

Lost or missing packages

If tracking shows your package as delivered but you can't find it, please check with neighbors and your local carrier facility first, then contact us within 14 days of the delivery date so we can open a claim with the carrier.

Questions about shipping? Email kibetboniface@gmail.com.